Shipping policy

General

This Shipping Policy applies to all orders placed through the online store of Biogolftee Commerce Oy. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Shipping Areas

We ship products to:

European Union (EU) member states
Selected countries outside the EU, including the United States and Canada

Available shipping destinations and delivery options are displayed at checkout. We reserve the right to limit shipping to certain countries or regions on a product-by-product basis.

Order Processing Time

Orders are processed after payment confirmation.

Standard (non-personalized) products:
Orders are typically processed and dispatched within 1–3 business days.
Personalized / customized products (e.g. logo or custom design items):
Production and processing time is approximately 1–2 weeks before shipment.

Processing times may vary during peak seasons or due to unforeseen circumstances. Any significant delays will be communicated to the customer.

Delivery Time

Estimated delivery times after dispatch:

EU deliveries:
Typically 3–7 business days
Non-EU deliveries (including North America):
Typically 7–14 business days, depending on destination, customs clearance, and the selected shipping method

Delivery times are estimates and not guaranteed.

Shipping Methods

We deliver orders via postal services and international logistics partners to home addresses or pickup points, depending on the destination. Available shipping methods are shown during checkout.

Shipping Costs

Shipping costs depend on the destination country, order size, weight, and selected delivery method.
All applicable shipping costs are clearly displayed before the order is finalized.

Customs, Duties, and Taxes (Non-EU Orders)

Orders shipped outside the European Union may be subject to:

customs duties
import taxes
local fees imposed by the destination country

These charges are not included in the product price or shipping cost and are the responsibility of the customer. Biogolftee Commerce Oy has no control over these charges and cannot estimate their amount.

Receiving the Order

Customers are responsible for inspecting the shipment immediately upon receipt.
If the package or products are damaged during transit, the customer must notify us without delay.

Returns

EU Customers

EU customers have a 30-day right of return in accordance with EU consumer protection laws.

Non-EU Customers

Customers outside the EU also have a 30-day return right, unless otherwise stated.
Return shipping costs from outside the EU are the responsibility of the customer, except in cases of defective or incorrect products.

Return Conditions

Products must be unused and in original packaging
Personalized or customized products are not eligible for return
Returns must be made in acceptable resale condition

Approved returns are free of charge for EU customers unless otherwise specified.

Exchanges

Customers have a 30-day exchange right for eligible products.

Exchange rights do not apply to used or personalized products
Exchanges primarily apply to EU orders
Exchanges for non-EU orders are handled case by case through customer service

Incorrect or Defective Products

If you receive an incorrect or defective product, please contact us immediately.
We will replace or refund the product at no additional cost to the customer.

Force Majeure

Biogolftee Commerce Oy is not responsible for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, strikes, transportation disruptions, or governmental actions.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page regularly.

Governing Law and Dispute Resolution

This Shipping Policy is governed by the laws of Finland.
For EU consumers, disputes may be referred to the Consumer Disputes Board or a competent court.
For non-EU consumers, disputes are resolved in accordance with applicable mandatory consumer protection laws.